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CSS
1、Connectivity
Connect customers with demand access
Connect service providers through target and transaction management
Connecting Service Resources with Tasks
2、serviceability
Empowering service resource tools and knowledge usage capabilities
Empowering service providers with management capabilities
Empowering customers with the ability to know
3、Collection capability
Authenticity of customer complaints
Process transparency
Service Dataization
4、Optimization capability
Service delivery satisfaction
Rationality of channel layout
Service resource utilization rate
Service cost rationality
1、Change the "residual, coarse, and broken" status of enterprise after-sales data and business
Realize comprehensive management of customer (including terminals), service outlets (including service providers), and technician resources;
Realize the refined management of Product lifecycle, parts circulation and inventory;
Realize the full process management of customer after-sales business (demand access, project tasks, work order distribution, service data collection, expense statistics, cost accounting, expense settlement, and service performance).
2、Breaking through the limitations of traditional after-sales service positioning and content for enterprises
Multi channel customer engagement, rich service content, real-time interaction and supervision of service processes, and attention to customer perception;
Gradually moving from passive service to active service, strengthening customer stickiness and loyalty through service efforts;
Big data, intelligent and systematic back-end supports the front end of service resources. Serving resources means serving customers.
3、Promote the transformation of after-sales service to the role of "shared service resources+value-added services"
On the basis of providing efficient and high-quality standard services, develop value-added service content and customers to become revenue generating units;
Sharing industry service resources, "the essence of the Sharing economy is to activate resources".
The SiE-CSS after-sales management system is responsible for providing customers with comprehensive after-sales service management and maintaining good customer relationships, occupying an important position in the enterprise management system. This system can interface with the customer service call center, receive customer calls and automatically pop up the screen, facilitating the process of after-sales service. Connect with the enterprise ERP system to share and interact data on customers, products, and spare parts. Connect with the partner system to undertake after-sales service business. Docking with distributors or third-party service provider systems can achieve outsourcing and data sharing of after-sales service business.
The SiE-CSS after-sales management system is a system that provides refined management of the entire after-sales business process, with powerful functions, flexibility, and scalability. It has the characteristics of visualization, humanization, intelligence, automation, and 360 ° data statistical analysis, allowing data to assist decision-making, and can meet the current and future business development needs of rapidly developing enterprises. SiE provides refined, automated, and intelligent management of the entire after-sales service process. Greatly improve the efficiency of service operations, reduce costs, and improve customer satisfaction. In addition, we can also provide customers with highly personalized solutions.
We can provide closely coordinated on-site services and support for enterprises across the country.
Provide closely coordinated on-site services and support for enterprises.
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